Your corporation relies on its computer systems and networks. When
systems are down, or not working properly, operations grind to a halt.
Support becomes essential to your productivity. When you depend on
your computers and networks, they must be configured properly and
integrated into your existing infrastructure to provide seamless
operations. They must perform on demand and in every conceivable
environment. That's why DCL Labs provides comprehensive support
programs designed to keep mission critical systems up and running.
Plan for the Future of Your IT Infrastructure
- Unified Service and Support Functions
- Achieving Results and Reducing Costs
- Local Service and Support
- Professional Support
- Business Networking Expertise
- We Configure the Right Solution for Your Needs
- True On Site "Critical System Maintenance" and Monitoring
- Multi Platform Experience
Unified Service and Support Functions
After evaluating the requirements of the marketplace, DCL has unified
the systems, networking and hardware service support functions into
the coordinated Professional, Administration and Hardware Services
Groups. Grouping these services enables us to provide the highest
quality support with the most flexibility. The fluid interaction of
both groups ensures our customers the utmost performance from their
systems and networks with the absolute minimum downtime.
Achieving Results and Reducing Costs
Strategic out sourcing agreements are taking on a critical importance
as companies place a high emphasis on achieving results and reducing
costs an emphasis reflected in the trend toward out sourcing functions
that are not part of a company's core competencies.
Companies often use out sourcing as strategic tools to help them
reduce costs, improve the quality of their products and services as
well as enhance their ability to focus on their central business
DCL Labs Professional, Administration and Hardware Services
Groups offer you comprehensive and aggressively planned inter operability
solutions while providing a single point of contact (and responsibility)
for all support issues that may arise during the life of a network.
Local Service and Support
Our professional support services also include any combination of
solution planning, systems or network implementation, post implementation
support, on demand or permanent on site support, network monitoring,
"success through partnering", and critical system maintenance (CSM) support.
Aggressive hardware service plans let companies cover their needs while
best utilizing the funds available for service. Total solution planning
addresses all implementation situations in an aggressive, timely,
and creative manner. A team of technical experts with a common baseline
of expertise helps you plan the most effective solutions for their needs.
Systems and network implementation
By scheduling hardware technicians and coordinating systems engineers
during implementation, DCL guarantees the seamless integration of
systems with your existing IT infrastructure. When necessary, DCL also
draws upon the expertise of engineers or support personnel from
many of the top manufacturers in the industry.
Post implementation support
After initial implementation of any network solution, most of our
clients opt for ongoing network support. As a single point for support
issues, we designate a Systems or Support Engineer as your lead engineer.
Typically, the lead engineer coordinates the infrastructure planning,
leads the implementation of the solution and has a comprehensive
understanding of your network. The lead engineer is also responsible
for all network support situations or issues. In addition, DCL offers
a telephone help desk solution for application and network support.
Success through partnering. No single vendor can handle every support
issue. DCL has established partnerships with outside specialists who
handle a multitude of services, including cabling, personnel out sourcing,
training, programming and consulting in a variety of areas. Through
these partnerships, DCL provides services that customers require, but
that one company simply cannot efficiently offer. These partnerships
not only allow you to use DCL as a single call distributor of service
and support, but also provide you with significant savings due to our
Remote Network Administration (RNA) is a service designed for our small
and medium sized growth clients. RNA allows you to offload all your
basic, time consuming network administration procedures to DCL Labs.
When we take responsibility for network administration, you can move
critical personnel away from day to day systems maintenance to strategic
systems planning and other business critical tasks. RNA is coordinated
from our Houston headquarters. Coverage is from 8a to 8p Monday through
Friday. RNA can be combined with any other professional service to
provide extended coverage.
Business Networking Expertise
Since the early 1980's DCL has been consulting, designing, installing
and maintaining hundreds of networks. We understand the business
environment and are experts at developing customized business networking
solutions across various platforms and operating systems. After
consulting with you and performing a Work Flow Analysis, we will analyze
and identify your specific requirements.
DCL Labs will then determine the unique solution to your WAN, LAN, video,
fax, e-mail, internet connectivity, Web site and/or security needs.
Configuring the Right Solution for Your Needs
DCL will configure those components which best fit your needs.
Whether you are interested in system design, installation, configuration,
repair, troubleshooting, or technical support, DCL Resources
will find the right answer for your networking needs.
True On Site Critical System Maintenance and Monitoring
Our after sale service and support program protects your business
by keeping your networks and systems operational. If you are concerned
about the cost and damage from a protracted server crash or network
failure, we've got the solution. DCL CSM program allows you to fully
customize your network support and hardware service requirements from
4 hour response times to remote diagnostics, to network administration
or on site staffing, to resource management or on site service. We'll
keep your networks and systems up and running a critical component of
inter networking 2000.
Let DCL be your single source for customized, standards based solutions
for all your network support and systems service requirements. And you
can remember that our business is networks.